Most helpful review
New Reviewer

Warranty

Dobbs Tire And Auto Centers - Warranty
Lost call my tire is and should be still cover and its no reason for that tire to do that I dont care what anybody says bc the mileage is recorded at the time of service and today 9/11 Im now having to purchase a new tire
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ID
#2164142 Review #2164142 is a subjective opinion of poster.
Location
Park Ridge, Illinois

Complaint Regarding unauthorized work done at Dobbs Store #16

Dear David Dobbs, I am filing a complaint against the Retail Sales Manager Mike Sliwoski and the technician, Brandon J, under the Merchandizing Practicing Act. On Saturday, April 10, 2021, at 8:30am, I took my 2015 Kia Sorento in for a standard oil change, and to do an initial air conditioning diagnostic check. Mike Sliwoski , stated that the cost for the air conditioning diagnostic would be $46 dollars with tax, and $36 dollars for the oil change. I would like the record to show that this is the only service I agreed to. I would also like the record to show that Dobbs pattern of practice over the past nine years, was to call and let me know what repairs were needed prior to doing any work. In every instance, I either authorized or declined the work. Prior to this situation, Dobbs had followed this practice consistently. But, on Saturday, April 10, 2021, the technician Brandon J. did not call me for authorization regarding the air conditioning repair. As evening approached on Saturday, I noticed that I had not received a call from the Dobbs store. As a result, I called the store around 5:15pm to see what was the status of my vehicle. It was at this time when I spoke to Mike Sliwoski on the phone. I asked Mike what was going on with the 2015 Sorento. Mike stated, let me check. After a few minutes, Mike came back to the phone and said, the work was done. I asked Mike, what do you mean? Mike stated, Brandon did the air conditioning maintenance check, an evacuate and recharge, a leak test, and put in 3 pounds of Freon. The bill is $305.03 I asked Mike, why was this other work done, since I did not give authorization for this?. Mike responded, Brandon said he went ahead and did the work since he did not reach you. At this point, I informed Mike that I was on my way to address this situation. When, I arrived at the Dobbs store around 5:30pm, I again asked Mike, why was the additional work done without my authorization I would like the record to reflect that the Evacuate and Recharge R134A Performance Test, Leak Test and 3 pounds of Freon was not authorized by me. Mike replied, Brandon said that he tried to call you, but he was not able to reach you. I asked Mike, when did Brandon call, and what number did he use. Mike stated, Brandon called the 618-741-**** number. Mike also stated, Brandon told me he called around 2:00pm and got a busy signal, and then called again and left a message. Since he didnt hear from you, he went ahead and did the work. I immediately rebutted what Brandon told Mike. I stated, first of all, I never received a call from Brandon, and second I have an issue with the work being done without my authorization. This has never been and is not a pattern of practice for Dobbs." Mikes response was, we will pull your vehicle into the bay and drain the 3 pounds of Freon and deduct the $15. Appalled and dismayed by the Regional Sales Manager condoning his employees confession of doing the work without my authorization, I replied, this is not how this matter should be handled. Mike repeated his statement, I can remove the Freon and take off the $15 dollars, but that is all. You can take it, or leave the vehicle. At this point, it was very apparent that that Mike Sliwoski (Regional Sales Manager), and Brandon J. (Technician) were very comfortable and determined to violate my rights as a loyal customer, and as a black man. At this point, I told Mike, I will report this to the Dobbs Cooperate Office. Mike smiled and responded, Go ahead sir. Under duress, I told Mike I would pay for this now, but I would file my complaint with the cooperate office to appeal this matter. Mike smiled again and said, go right ahead and do that sir. I would like the record to show that as a black man dealing with racial injustice daily, it was clearly evident that The Regional Sales Manager Mike Sliwoski and Brandon J. felt casually comfortable in violating my rights. This violation was first perpetrated by Brandon J. when he admitted to the manager that he did the work without my permission, and then lied about calling me. My rights were further violated when Mike Sliwoski (Regional Sales Manager) upheld and adamantly supported the violation of my right. In addition, I would like the record to show that in my phone records for of the 618-741-**** number, that no calls were made from Dobbs, or any unknown number. It is for the reasons stated in this complaint, I am requesting reimbursement for the $164.95 Evacuate /Recharge R134A Systems Performance Test, Leak Test, and the $15.95 charge for 3 pounds of Freon and Dye. As a loyal paying customer for nine years at the Dobbs Tire and Auto Center #16, I am trusting that this humiliating and demeaning incident facilitated by Mike Sliwoski and Brandon J., is not a reflection of the pattern of practice supported by the Dobbs franchise. Sincerely, Christopher M. Ross
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ID
#2509816 Review #2509816 is a subjective opinion of poster.
Location
Ballwin, Missouri

Issue with Goodyear tire(s)

Paid for set of Goodyear tires and already have had to have a tire replaced. Same issue again w/replacement tire. Wanted to pay difference for replacement; but was told I couldnt. Did this w/original purchase...why cant I decide? Place is now under new management know Cahokia, Illinois
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ID
#2404730 Review #2404730 is a subjective opinion of poster.
Location
Centreville, Illinois
Preferred solution
Let the company propose a solution

Complaint

Had my 2017 Jeep Renegade in Chesterfield Airport rd for oil change and then a radiator flush upsale then they tried to sell me a transmission flush on a sealed unit what are you guys doing trying to rip me off or to damage my jeep this is even what the Jeep engineer said. Very unlikely will ever be back to Dobbs . I will inform all my friends of this .
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ID
#2238979 Review #2238979 is a subjective opinion of poster.
Location
Roselle, Illinois

Dissatisfied

Dobbs Tire And Auto Centers - Dissatisfied
MANAGER @ ELLISVILLE MO. DOBBS WAS BELLIGERENT TOWARDS ME WHEN I PRESENTED HIM WITH A CASHIERS CHECK TO PAY FOR THE FIVE TIRES I PURCHASED. HE TOLD ME THAT THE NEXT TIME THAT I DECIDE TO DO ANY BUSSINESS @ HIS ESTABLISHMENT. "TO BRING CASH NEXT TIME!!"

User's recommendation: BUYER BEWARE!

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ID
#1858280 Review #1858280 is a subjective opinion of poster.
Location
Roselle, Illinois
Service
Dobbs Tire And Auto Centers Manager

Customer service

Management left my sister without a car and has done nothing to make it right. Overcharging and high pressure upselling make this business a joke and not consumer friendly. Shame on Dobbs for taking advantage of consumers.

User's recommendation: Run away!

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ID
#1842265 Review #1842265 is a subjective opinion of poster.
Location
Branson, Missouri

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Verified Reviewer
New Reviewer

Be prepared to wait alone time and it's not first come first served at the cape girardeau mo location.

Been setting and waiting for my car to be fixed. They told me 2 hrs and nows its 3 hrs and they haven't even pulled it in yet.
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ID
#1757492 Review #1757492 is a subjective opinion of poster.
Service
Dobbs Tire And Auto Centers Car Repair
Pros
  • Warrant is great
Cons
  • Being pushed off and assumed to be fine
Reason of review
Work not being done in a timely manner.
Loss
$100
Preferred solution
Let the company propose a solution

Information

you need to stop texting me at this *** number this is a private number I don't even only *** *** car so Dobbs take *** threatening text and shove it up your *** if I ever get a text from you again I'll file formal charges against you for harassment
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ID
#1715581 Review #1715581 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Dobbs Tire And Auto Centers Customer Care
Reason of review
Poor customer service
New Reviewer

AVOID at all costs

Dobbs Tire And Auto Centers - AVOID at all costs
Had an oil change and the cross threaded the drain plug. They got in a hurry and used an air wrench on it. Instead of fixing the mistake they put loctite on it. They were friendy and helpful about the problem, but insisted they didn't put loctite. I took it back in and they changed the oil and charged me $90. Said there wasn't any problem with the drain plug coming out. And then went ahead and rotated the tired for free. Today I tried to change the oil and I fold a drain plug that doesn't belong to a car. It looks like it may be used on a tractor. They striped out my oil pan and now it'll have to be replaced. To make problems worse, i tried to change my brakes and found out that they also cross threaded to my wheel studs. I cannot remove my left front wheel. And if I did, I would only be able to tight three of the five lugs. Whether they fix it right this time, only time will tell.
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ID
#1715274 Review #1715274 is a subjective opinion of poster.
Service
Dobbs Tire And Auto Centers Oil Change
Pros
  • Sometimes do the job
Cons
  • Staff
  • Move it in and move it out attitude
  • Being pushed off and assumed to be fine
Reason of review
Bad quality
Loss
$300
Preferred solution
fix what they broke on my car
New Reviewer

Shop around

Dobbs Tire And Auto Centers - Shop around
I have a 2008 Toyota Avalon and the driver side headlight went out. The owners manual instructed me to have a professional mechanic change the bulb. Dobbs tire and auto is about a mile away for me, so naturally I thought of them first. Upon calling and being informed that to change my headlight bulb was going to be $331, I contacted Autotire. Autotire did the job for $47. I don’t know what’s wrong with Dobbs, but $300 to change a lightbulb? Isn’t that a little bit high?
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ID
#1702336 Review #1702336 is a subjective opinion of poster.
Service
Dobbs Tire And Auto Centers Car Part Replacement
Reason of review
Pricing issue
New Reviewer

Worst experience EVER!! A simple oil change ended up costing me 500 dollars because the idiots put the wrong oil in my car and caused damage!! I am beyond frustrated

A simple oil change ended up costing me 500 dollars because the idiots put the wrong oil in my car and caused damage!! I am beyond frustrated and feel they should be held responsible for what they did and pay for repairs!!!!! I also have someone who knows the owner and has said that he goes around bragging about how he rips people off all the time. I would never suggest going anywhere near Dobbs
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ID
#1701596 Review #1701596 is a subjective opinion of poster.
Service
Dobbs Tire And Auto Centers Oil Change

Bad Service

Bad car service, bad customer experience and ignorance ect..
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ID
#1651670 Review #1651670 is a subjective opinion of poster.
Service
Dobbs Tire And Auto Centers Car Repair
Pros
  • Location convenience
Cons
  • No integrity and price gouging
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Customers should know
New Reviewer

Car put back together wrong twice

Took my car in for an oil change and they put the airshield on wrong. I thought things happen and let them fix it without complaining. Went for another oil change and same problem. When i ask about it the manager said its because my car is a POS (its not) call corp. and had to leave name and number still waiting on a call back has been 2 days. Ill never go back
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1 comment
#1745772

If only there was a part called an "air shield". Perhaps you don't know what you are talking about. Dobbs sucks, anyone with common sense wouldn't go there in the first place.

ID
#1607622 Review #1607622 is a subjective opinion of poster.
Location
Roselle, Illinois
Service
Dobbs Tire And Auto Centers Oil Change
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

Wasted Time

Took my wife's car to be serviced at center near New Halls Ferry and Lindbergh. They wanted to make repairs which were completed by another mechanic for one third of the cost they quoted. Brought the car in the next day for life time brake service. Arrived at 7:00 am. The first person to be serviced. By 11:30 am, four and a half hours later, the car had not been moved for brake pads. Was told by one representative that the person working on the car the previous day would have to repair the brakes. The next service rep told me that only an authorized auto tech would be allowed to put brake pads on the car. I called another shop. They replaced the front break pads for $40.00 plus cost of the pads ($23,00). Left Dobbs at 11:42 am. Brakes were placed on car by 12:30, less than an hour later. I waited for four and one half hour watching other customers without appointments come and go. Dobbs customer service stated that only two techs were working and that four and one half later they were still working on cars that were already in the bays. I observed those bays and saw car after car come and go. I thought Dobbs were better than this. No apology given and the next time I and family members as well as others will not be seeking service from Dobbs in the future. I was astonished because of the money I and family members have spent with Dobbs in the past. Mr. L. S.
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1 comment
#1722965

Enough said.

ID
#1602688 Review #1602688 is a subjective opinion of poster.
Location
Florissant, Missouri
New Reviewer

Dobbs killed my Cadillac

I took my car in for an oil change and it came back. Then the power steering went out and I took it back for a repair. A week or so later the engine dies and I find all the oil has magically disappeared. There was zero leaks. They never put the oil back in. They killed my caddie.
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ID
#1580553 Review #1580553 is a subjective opinion of poster.
Location
Lake Saint Louis, Missouri
Service
Dobbs Tire And Auto Centers Oil Change
Pros
  • Location convenience
  • Normally kind service
  • Sometimes do the job
Cons
  • Not receiving services promised
  • Integrity of the business
Reason of review
Not doing the job right
Loss
$6500
Preferred solution
Let the company propose a solution
New Reviewer

4 weeks of the same problem

Went in a month ago with the complaint of my car shaking while driving on the free way and making noises while turning in the parking lot. Week 1: shock & strut total reassembly w/ adjustment Week 2/ same problem. Turning noises got worse: Replaced CV joint. Week 3: problem continued after 24 hours: Tires balanced and oil applied to joints. Turning noise stopped Week 4: shaking on freeway persisted told by friends to have breaks, ball joints and routers checked. I am a college student. I have spent more than I make in a month to fix this problem. I have been told each time that my car will be better. 2nd week I was promised it would drive 100 times better. Week 3 that it is mechanically safe to drive. I have spent 8 hours on the bus and nearly $80 dollars on Uber fares. I am at an unpaid internship to finish my degree. I would simply like to discuss getting a discount on rental cars or a shuttle service like Uber so I can continue to live while my car is back in the shop.
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1 comment
#1745774

Hmm, routers and breaks have been replaced, maybe they should consider replacing automotive parts.

ID
#1578066 Review #1578066 is a subjective opinion of poster.
Location
Chesterfield, Missouri
Service
Dobbs Tire And Auto Centers Car Repair
Pros
  • Price is within reasonable amount
  • Normally kind service
Cons
  • Not receiving services promised
Reason of review
Not as described/ advertised
Loss
$1
Preferred solution
Deliver product or service ordered

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