Dobbs Tire And Auto Centers

I paid $89.00 for a 4 quart oil change today. Plus they are going through the hole underneath to see if they can find something that looks like they can find to add to the billing.

They said I needed a left tire, but being a all wheel drive I need to buy all 4 tires, plus a all wheel alignment. Right at $1000.00 won't be back

I took my car in for a flat tire to be fixed and they heavily scratched my black rims. The car is only 8 months old.

My 1st time to bring my SUV to Dobbs Creve Coeur. After the new installation, it did not look right.

I brought it to Brett's attention.

He was patient and go over the problem and had it rectified.

He is of such calm with patience and listening to customers feedbacks to further recited the problems.

Dobbs is fortunate to have someone of his caliber. I will be having my family and colleagues to bring any auto problems to Dobbs Creve Coeur for more business cos of Brett.

Dear David Dobbs,

I am filing a complaint against the Retail Sales Manager Mike Sliwoski and the technician, Brandon J, under the Merchandizing Practicing Act.

On Saturday, April 10, 2021, at 8:30am, I took my 2015 Kia Sorento in for a standard oil change, and to do an initial air conditioning diagnostic check. Mike Sliwoski , stated that the cost for the air conditioning diagnostic would be $46 dollars with tax, and $36 dollars for the oil change.

I would like the record to show that this is the only service I agreed to. I would also like the record to show that Dobbs pattern of practice over the past nine years, was to call and let me know what repairs were needed prior to doing any work. In every instance, I either authorized or declined the work. Prior to this situation, Dobbs had followed this practice consistently.

But, on Saturday, April 10, 2021, the technician Brandon J. did not call me for authorization regarding the air conditioning repair. As evening approached on Saturday, I noticed that I had not received a call from the Dobbs store. As a result, I called the store around 5:15pm to see what was the status of my vehicle.

It was at this time when I spoke to Mike Sliwoski on the phone. I asked Mike what was going on with the 2015 Sorento. Mike stated, let me check. After a few minutes, Mike came back to the phone and said, the work was done.

I asked Mike, what do you mean? Mike stated, Brandon did the air conditioning maintenance check, an evacuate and recharge, a leak test, and put in 3 pounds of Freon. The bill is $305.03 I asked Mike, why was this other work done, since I did not give authorization for this?. Mike responded, Brandon said he went ahead and did the work since he did not reach you.

At this point, I informed Mike that I was on my way to address this situation. When, I arrived at the Dobbs store around 5:30pm, I again asked Mike, why was the additional work done without my authorization I would like the record to reflect that the Evacuate and Recharge R134A Performance Test, Leak Test and 3 pounds of Freon was not authorized by me. Mike replied, Brandon said that he tried to call you, but he was not able to reach you. I asked Mike, when did Brandon call, and what number did he use.

Mike stated, Brandon called the 618-741-**** number. Mike also stated, Brandon told me he called around 2:00pm and got a busy signal, and then called again and left a message. Since he didnt hear from you, he went ahead and did the work. I immediately rebutted what Brandon told Mike.

I stated, first of all, I never received a call from Brandon, and second I have an issue with the work being done without my authorization. This has never been and is not a pattern of practice for Dobbs." Mikes response was, we will pull your vehicle into the bay and drain the 3 pounds of Freon and deduct the $15. Appalled and dismayed by the Regional Sales Manager condoning his employees confession of doing the work without my authorization, I replied, this is not how this matter should be handled. Mike repeated his statement, I can remove the Freon and take off the $15 dollars, but that is all.

You can take it, or leave the vehicle. At this point, it was very apparent that that Mike Sliwoski (Regional Sales Manager), and Brandon J. (Technician) were very comfortable and determined to violate my rights as a loyal customer, and as a black man. At this point, I told Mike, I will report this to the Dobbs Cooperate Office.

Mike smiled and responded, Go ahead sir. Under duress, I told Mike I would pay for this now, but I would file my complaint with the cooperate office to appeal this matter. Mike smiled again and said, go right ahead and do that sir.

I would like the record to show that as a black man dealing with racial injustice daily, it was clearly evident that The Regional Sales Manager Mike Sliwoski and Brandon J. felt casually comfortable in violating my rights.

This violation was first perpetrated by Brandon J. when he admitted to the manager that he did the work without my permission, and then lied about calling me. My rights were further violated when Mike Sliwoski (Regional Sales Manager) upheld and adamantly supported the violation of my right. In addition, I would like the record to show that in my phone records for of the 618-741-**** number, that no calls were made from Dobbs, or any unknown number.

It is for the reasons stated in this complaint, I am requesting reimbursement for the $164.95 Evacuate /Recharge R134A Systems Performance Test, Leak Test, and the $15.95 charge for 3 pounds of Freon and Dye.

As a loyal paying customer for nine years at the Dobbs Tire and Auto Center #16, I am trusting that this humiliating and demeaning incident facilitated by Mike Sliwoski and Brandon J., is not a reflection of the pattern of practice supported by the Dobbs franchise.

Sincerely,

Christopher M. Ross

Lost call my tire is and should be still cover and its no reason for that tire to do that I dont care what anybody says bc the mileage is recorded at the time of service and today 9/11 Im now having to purchase a new tire

Paid for set of Goodyear tires and already have had to have a tire replaced. Same issue again w/replacement tire.

Wanted to pay difference for replacement; but was told I couldnt.

Did this w/original purchase...why cant I decide? Place is now under new management know Cahokia, Illinois

Had my 2017 Jeep Renegade in Chesterfield Airport rd for oil change and then a radiator flush upsale then they tried to sell me a transmission flush on a sealed unit what are you guys doing trying to rip me off or to damage my jeep this is even what the Jeep engineer said. Very unlikely will ever be back to Dobbs . I will inform all my friends of this .

MANAGER @ ELLISVILLE MO. DOBBS WAS BELLIGERENT TOWARDS ME WHEN I PRESENTED HIM WITH A CASHIERS CHECK TO PAY FOR THE FIVE TIRES I PURCHASED.

HE TOLD ME THAT THE NEXT TIME THAT I DECIDE TO DO ANY BUSSINESS @ HIS ESTABLISHMENT. "TO BRING CASH

NEXT TIME!!"

Had an oil change and the cross threaded the drain plug. They got in a hurry and used an air wrench on it.

Instead of fixing the mistake they put loctite on it. They were friendy and helpful about the problem, but insisted they didn't put loctite. I took it back in and they changed the oil and charged me $90. Said there wasn't any problem with the drain plug coming out.

And then went ahead and rotated the tired for free.

Today I tried to change the oil and I fold a drain plug that doesn't belong to a car. It looks like it may be used on a tractor. They striped out my oil pan and now it'll have to be replaced.

To make problems worse, i tried to change my brakes and found out that they also cross threaded to my wheel studs.

I cannot remove my left front wheel. And if I did, I would only be able to tight three of the five lugs.

Whether they fix it right this time, only time will tell.

Management left my sister without a car and has done nothing to make it right. Overcharging and high pressure upselling make this business a joke and not consumer friendly. Shame on Dobbs for taking advantage of consumers.

Been setting and waiting for my car to be fixed. They told me 2 hrs and nows its 3 hrs and they haven't even pulled it in yet.