Anonymous
map-marker Chicago, Illinois

Information

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you need to stop texting me at this *** number this is a private number I don't even only *** *** car so Dobbs take *** threatening text and shove it up your *** if I ever get a text from you again I'll file formal charges against you for harassment
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Reason of review:
Poor customer service
Anonymous

Bad Service

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Bad car service, bad customer experience and ignorance ect..
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Loss:
$20000
Pros:
  • Location convenience
Cons:
  • No integrity and price gouging
Reason of review:
Poor customer service

Preferred solution: Customers should know

Anonymous
map-marker Florissant, Missouri

Wasted Time

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Took my wife's car to be serviced at center near New Halls Ferry and Lindbergh. They wanted to make repairs which were completed by another mechanic for one third of the cost they quoted. Brought the car in the next day for life time brake service. Arrived at 7:00 am. The first person to be serviced. By 11:30 am, four and a half hours later, the car had not been moved for brake pads. Was told by one representative that the person working on the car the previous day would have to repair the brakes. The next service rep told me that only an authorized auto tech would be allowed to put brake pads on the car. I called another shop. They replaced the front break pads for $40.00 plus cost of the pads ($23,00). Left Dobbs at 11:42 am. Brakes were placed on car by 12:30, less than an hour later. I waited for four and one half hour watching other customers without appointments come and go. Dobbs customer service stated that only two techs were working and that four and one half later they were still working on cars that were already in the bays. I observed those bays and saw car after car come and go. I thought Dobbs were better than this. No apology given and the next time I and family members as well as others will not be seeking service from Dobbs in the future. I was astonished because of the money I and family members have spent with Dobbs in the past. Mr. L. S.
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1 comment
Guest

Enough said.

Theseus Gso
map-marker Chesterfield, Missouri

4 weeks of the same problem

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Went in a month ago with the complaint of my car shaking while driving on the free way and making noises while turning in the parking lot. Week 1: shock & strut total reassembly w/ adjustment Week 2/ same problem. Turning noises got worse: Replaced CV joint. Week 3: problem continued after 24 hours: Tires balanced and oil applied to joints. Turning noise stopped Week 4: shaking on freeway persisted told by friends to have breaks, ball joints and routers checked. I am a college student. I have spent more than I make in a month to fix this problem. I have been told each time that my car will be better. 2nd week I was promised it would drive 100 times better. Week 3 that it is mechanically safe to drive. I have spent 8 hours on the bus and nearly $80 dollars on Uber fares. I am at an unpaid internship to finish my degree. I would simply like to discuss getting a discount on rental cars or a shuttle service like Uber so I can continue to live while my car is back in the shop.
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Loss:
$1
Pros:
  • Normally kind service
  • Price is within reasonable amount
Cons:
  • Not receiving services promised
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hmm, routers and breaks have been replaced, maybe they should consider replacing automotive parts.

Pat Aut
map-marker Roselle, Illinois

Car put back together wrong twice

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Took my car in for an oil change and they put the airshield on wrong. I thought things happen and let them fix it without complaining. Went for another oil change and same problem. When i ask about it the manager said its because my car is a POS (its not) call corp. and had to leave name and number still waiting on a call back has been 2 days. Ill never go back
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Loss:
$80
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

If only there was a part called an "air shield". Perhaps you don't know what you are talking about. Dobbs sucks, anyone with common sense wouldn't go there in the first place.

Kevin R Hyh

Crooked

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Fixed forever including labor what a joke shame on this crooked place wanted an additional 180 dollars in labor for brakes fixed for every
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Connor P Poq
map-marker Lake Saint Louis, Missouri

Dobbs killed my Cadillac

I took my car in for an oil change and it came back. Then the power steering went out and I took it back for a repair. A week or so later the engine dies and I find all the oil has magically disappeared. There was zero leaks. They never put the oil back in. They killed my caddie.
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Loss:
$6500
Pros:
  • Normally kind service
  • Location convenience
  • Sometimes do the job
Cons:
  • Integrity of the business
  • Not receiving services promised
Reason of review:
Not doing the job right

Preferred solution: Let the company propose a solution

clifford w Uwp

The end of the dobbs legacy

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horrible service!!! so slow to get back with a diagnostic. want to charge you for time when no one is working. any low budget under the shade tree mechanic can compare to the dobbs location his in cape girardeau, mo.
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keithmorgan

Bad brake job

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Had brakes and rooters changes less than 12,000 miles ago. Rooters are already severely warped under normal driving conditions with no hard braking or driving through water.

The work was done a little over two years ago and the warranty for rooters is just one year. I feel the rooters installed were defective or Dobbs put on bad hardware which could have cause them tp stick. Don't know for sure but I do no I will never use them again. The rooters should have lasted much longer.

If you want good quality and honest work don't use Dobbs. The do not stand behind their work even though they tell you they do.

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Loss:
$340
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

This shouldn't happen if your rooters were changed. I doon't understand.

Normally Doobs is soo good at fixing cars. Maybe you should go to a competent repair facility.

keithmorgan
map-marker Kansas City, Missouri

Bad brske work

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Had the front brakes and rooters changed less than 12,000 miles ago on my truck. Rooters are already severely warped under just normal driving conditions with no hard braking or going through water. Work was done a little over two years ago. I feel the rooters were defective or Dobbs put on bad hardware which might have caused them to stick. Dobbs will not stand behind their work. I do not trust them and will never go back. They are only after your money and in my opinion are on the shady side. If you want quality honest work done on your vehicle don't use them.
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Loss:
$340
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Have you mentioned this yet? Do you have several.vehicles which had rooters replaced.at Doobs?

Tooo bad.

Maybe a better set of rooters would help. Rooters!

Anonymous

Rude and charged double

Quoted brakes for $475 then wanted $1000 Had brakes done elsewhere for $445 Very Rude
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Reason of review:
Pricing issue
Mary B Wnr

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Verified Reviewer
| map-marker Collinsville, Illinois

Why make appointments?

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Had 3 pm appt for oil change & tire rotation. At 5 pm they still had not started although they told me were working on it. I could see clearly thru glass into bay areas they had not! Finally ready at 5:45 pm Expecting better service when make appt days in advance. Friday made appt for 8 AM Mon for Engine light on. Had been going on & off for months after they did tune-up. Took in sev times but light had gone off so they said could not diagnose unless light on? Jiffylube wrote down codes when light on- something w 3rd plug. But, light off again & Dobbs would not look at w those codes. Now light on, dropped off at 8 AM. Called at 11 AM to see status. Advised unk when will look at my van as backed up w Sat veh still. Any idea when get to it? No. And don’t call back for same conversation. They will call me. Very rude. Now 3:00 PM and no word so seems unlikely veh will be repaired today if even ever looked at. Should have told me at 8 AM appt they probably will not get to today. Advised i need veh fixed or not by 5:30 PM to make 6:30 class. No clue why make appts and now wasted a whole day & no better off. The head mechanic was rude & unprofessional. Should have been advised at 8 AM they were backed up & no way car would be repaired today. Would have gone elsewhere.
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Anonymous

Bad brakes

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I was hearing loud squeaks coming from the rear of my car went to dobbs they argued with me saying it was the front brakes and rotors. 350 for that to be done and asked if the squeaks would be solved they said yes. 3 weeks later i hear loud grinding noise from the front and can feel it when i hit the brakes!! Brought it back and they said they are new and we dont hear grinding from the front its from the back and its 400 to fix??!!! Really no its the damn front!!! Why agrue when you guys messed up it the first place! So now i have grinding and its still squeaking!!!!
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Keean Dpd
map-marker Town And Country, Missouri

Tire insulation

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I got one tire replaced due to it being flat while I was in the store. Since I got it replaced my car has been wobble as if the tire was going to come right off. I figured I was probably something els wrong with the car and I had an appointment to get breaks installed and once they started to install the brought it to my attention. I informed them that this company just put my tire on and the car was not wobbling then so they said to contact you all to fix my rim before I get the remainder of my tires put on my car. And I have not contact the store directly.
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1 comment
Guest

Obviously tire insulation is very important. Tires get cold and it is only humane to provide them with protection from the elements. You should never learn basic English.

Anonymous
map-marker Saint Louis, Missouri

Oversell, Underservice - Don't go

Dobbs is the fast food of the auto industry. You get what you pay for, which will give you stomach pain and heart ache. I have had way too many bad experiences. I won't be back.
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