Took my car in for me brakes to be changed and asked them if they had time to do an oil change and alignment on my vehicle but I wanted to do the last two only if they had time.They said yes and that it would be completed by 4.
They call me at 3:30 and say they didn't have time to do the brakes because they had issues with other vehicles. I couldn't believe they didn't do anything for the 5 hours my car was there and they said they did the oil change and alignment. I asked why they didn't do the brakes first since that's what I had requested. All they said was, "that's a good question".
They also informed me I needed new pads and rotters on my rear and quoted me $300 for everything; brakes, oil change and alignment. Since I had to be somewhere at 445 I picked my car up and paid $130 for the oil change and alignment. I got in my car and noticed it sounded like the tires weren't hitting the pavement evenly and it made a sound when my wheel turned. I called them and let them know and requested they check this when I bring it back up in the morning.
Next day my car is ready and I go to pick it up. I asked about the alignment and if it was checked. The guy went into the back to ask and came back with the comment "it's not making the noise anymore". I asked the question again because I felt as though that was a sidestepped reply for not wanting to answer yes or no.
He said "yeah, I think the guy who changed your brakes checked it". Once again, not a promising answer. I stated "so you didn't check". He finally said yes he did.
I really wish the horrible experience ended here. I got the new invoice and it was an additional $330. I was extremely surprised because I was quoted $300 total and already paid $130. I asked about this and he got his manager who was extremely condescending and started explaining math and how taxes work.
By then I was just fed up with the service and lies. I paid and walked out.
Unfortunately my story still doesn't end...my car is still making the same noise from the "alignment" that they supposedly checked.
Review about: Car Brakes Change.